Refund Policy

Last Updated: 1st November 2024

At Aubergines Lab, we are committed to providing our customers with high-quality digital content, including streaming services, movies, music, audiobooks, sports and games. We aim to ensure a seamless and enjoyable experience, but we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand your rights.

1. Eligibility for Refunds

Due to the nature of digital content, we offer refunds under the following circumstances:

Content Accessibility Issues: If you encounter technical difficulties preventing access to the purchased content or services, and our support team is unable to resolve the issue within 48 hours of the complaint, you may be eligible for a refund.
Unauthorized Transactions: If a purchase was made on your account without your authorization, you must report it within 7 days of the transaction. We will investigate the claim, and if confirmed, a refund will be issued.
Content Mismatch: If the digital content received does not match the description provided at the time of purchase, you may request a refund within 14 days of the purchase.

2. Non-Refundable Items

Refunds are not applicable in the following situations:

Content Downloaded or Streamed: Once digital content is downloaded or streamed, it is considered used, and no refund will be issued unless there is a technical error.
Trial Subscriptions: Free trials or promotional offers are non-refundable.
Change of Mind: Refunds will not be provided for cases where you have simply changed your mind or decided the content is no longer needed.

3. Refund Process

To request a refund:

Contact our Customer Support Team at contact@aubergineslab.com within the eligible refund period, providing your purchase details and reason for the refund request.
We will review your request within 7 business days and inform you of the outcome via email.
If approved, refunds will be processed to the original payment method used for the purchase within 5-10 business days.

4. Additional Terms

Payment Gateway Fees: Please note that any fees charged by payment gateways (e.g., credit card transaction fees) are non-refundable and may be deducted from your refund amount.
Subscription Cancellations: You may cancel your subscription at any time, but no refund will be issued for the current billing period. Your access to the service will continue until the end of the subscription term.

5. Modifications to the Refund Policy

Aubergines Lab reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically.

If you have any questions about our refund policy, please reach out to us at contact@aubergineslab.com.